My tracking says that my box has been delivered but I haven't received it!

In our experience, we have noticed that this happens a handful of times each month, especially within the US. In most cases, the box will show up a day or two later. Please be sure to check with your neighbours to see if one of them received it by mistake. If you haven't received the box within the next 5 days, email us at

Thanks so much for your patience!

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