My box has been returned to sender. What can we do?

If your tracking shows that your box is being returned to sender, please email us right away at We'd be happy to look into why your box is being returned and can get a new box on the way!

More times than not, it is simply a case of your shipping label getting dirty or smudged in transit and the delivery person is unable to read the address. 

If you have recently moved, please confirm your current shipping address so we can make sure we have the correct address on file. 

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