Oh no! We are so sorry to hear that you received a damaged/defective item. We take extra care in double checking every item we pack in a box, but this can happen from time to time (especially if your box was handled roughly in the shipping process). Please send a photo of the damaged item to support@owlcrate.com and we will send you a replacement right away!
One of the items in my box arrived damaged. Is there anything you can do?
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Thanks for the information.