OwlCrate
Our Boxes
Gift Boxes
- How to order OwlCrate as a Gift
- Why is my gift showing as expired in my customer account? It's new!
- Someone just bought me a gift but I already have a subscription. Will I get two boxes?
- Will my gift subscription auto-renew?
- I just bought a gift. Will I be charged again? Do I need to remember to cancel?
- My reader loved their gift! Can I switch to an auto-renewing plan? See all 8 articles
Accounts
Subscribing
- Can I order just one box, instead of a subscription?
- What currency do you use?
- What type of payment do you accept?
- Why is my credit card being declined? I know it works, I use it all the time!
- During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?
- I want to sign up to OwlCrate, but I see that you are currently sold out. What should I do? See all 7 articles
Billing and Renewals
- When will I be billed for my first box and when will my subscription renew?
- My renewal failed. I don't want to lose my subscription! What can I do?
- How do I update my payment details?
- Can I switch my payment method from a Credit Card to PayPal or vice versa?
- I just reactivated my subscription. Which box will I be getting?
Skipping A Box
Shipping & Tracking
- How much does shipping cost?
- When will my OwlCrate be shipped to me?
- How long does it take for my OwlCrate to arrive?
- My tracking says that my box has been delivered but I haven't received it. Help!
- My box has been returned to sender. How can I get my hands on my box?
- Do you ship to my country? See all 13 articles
I Just Received My Box!
Cancelling Your Subscription
- How do I Cancel my Subscription?
- When do I need to cancel to ensure I am not billed for more boxes?
- I cancelled my subscription but I was still shipped a box. Why?
- I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?
- I cancelled my subscription but I still want to receive this month’s box. Will I still get it?
- I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?
Review, Vendor & Media Inquiries
- I'm an author! How can I get my book in your box?
- I'm a business selling items that would be a good fit in your boxes! How do I get my items into a crate?
- I have a YouTube channel/blog. Will you send me a free box in exchange for a review?
- I would like to run a giveaway on my blog/website. Are you able to donate one of your boxes?
- I would like to interview you for my blog/school project etc. Are you interested?