OwlCrate

Our Boxes

• What is OwlCrate?
• Who is OwlCrate Jr recommended for?
• How much do boxes cost?
• What can I expect to find in my monthly book box?
• How do I know I won't already own the book you send me?
• I'm buying a subscription for a strong reader. Should I choose OwlCrate or OwlCrate Jr?
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Gift Boxes

• How to order OwlCrate as a Gift
• Why is my gift showing as expired in my customer account? It's new!
• Someone just bought me a gift but I already have a subscription. Will I get two boxes?
• Will my gift subscription auto-renew?
• I just bought a gift. Will I be charged again? Do I need to remember to cancel?
• My reader loved their gift! Can I switch to an auto-renewing plan?
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Accounts

• How do I log in to my account?
• I'm having trouble logging into my account. What do I do?
• Update Shipping Address
• Changing Your Product/Plan
• Activate your OwlCrate Account (New Website)

Subscribing

• Can I order just one box, instead of a subscription?
• What currency do you use?
• What type of payment do you accept?
• Why is my credit card being declined? I know it works, I use it all the time!
• During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?
• I want to sign up to OwlCrate, but I see that you are currently sold out. What should I do?
See all 7 articles

Billing and Renewals

• When will I be billed for my first box and when will my subscription renew?
• My renewal failed. I don't want to lose my subscription! What can I do?
• How do I update my payment details?
• Can I switch my payment method from a Credit Card to PayPal or vice versa?
• I just reactivated my subscription. Which box will I be getting?

Skipping A Box

• Monthly Theme Reveals
• How do I skip a box?
• I skipped a renewal and have changed my mind. How can I receive the box?
• I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Shipping & Tracking

• How much does shipping cost?
• When will my OwlCrate be shipped to me?
• How long does it take for my OwlCrate to arrive?
• My tracking says that my box has been delivered but I haven't received it. Help!
• My box has been returned to sender. How can I get my hands on my box?
• Do you ship to my country?
See all 13 articles

I Just Received My Box!

• My box is missing an item!
• One of my items arrived damaged!
• My book isn't signed!
• Replacement Policy
• What if I receive the same book in another subscription box service?
• Refund/Return Policy

Cancelling Your Subscription

• How do I Cancel my Subscription?
• When do I need to cancel to ensure I am not billed for more boxes?
• I cancelled my subscription but I was still shipped a box. Why?
• I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?
• I cancelled my subscription but I still want to receive this month’s box. Will I still get it?
• I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Review, Vendor & Media Inquiries

• I'm an author! How can I get my book in your box?
• I'm a business selling items that would be a good fit in your boxes! How do I get my items into a crate?
• I have a YouTube channel/blog. Will you send me a free box in exchange for a review?
• I would like to run a giveaway on my blog/website. Are you able to donate one of your boxes?
• I would like to interview you for my blog/school project etc. Are you interested?