OwlCrate

Our Boxes

• What is OwlCrate?
• Who is OwlCrate Jr recommended for?
• How much do boxes cost?
• What can I expect to find in my monthly book box?
• How do I know I won't already own the book you send me?
• I'm buying a subscription for a strong reader. Should I choose OwlCrate or OwlCrate Jr?
See all 8 articles

Gift Boxes

• How to order OwlCrate as a Gift
• Someone just bought me a gift but I already have a subscription. Will I get two boxes?
• Will my gift subscription auto-renew?
• I just bought a gift. Will I be charged again? Do I need to remember to cancel?
• My Reader Loved Their Gift! Can I Switch to an Auto-Renewing Plan?
• Can I include a personalized note in the gift?
See all 7 articles

Accounts

• Changing Your Product/Plan
• Activate your OwlCrate Account (New Website)
• How do I log in to my account?
• What can I do within my account?
• I can’t log into my account but I know I have a subscription!

Subscribing

• Can I order just one box, instead of a subscription?
• What currency do you use?
• What type of payment do you accept?
• Why is my credit card being declined? I know it works, I use it all the time!
• During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?
• I want to sign up to OwlCrate, but I see that you are currently sold out. What should I do?
See all 7 articles

Billing and Renewals

• When will I be billed for my first box and when will my subscription renew?
• I just reactivated my subscription. Which box will I be getting?
• My renewal failed. I don't want to lose my subscription! What can I do?
• How do I update my payment details?
• Can I switch my payment method from a Credit Card to PayPal or vice versa?
• If you are a Canadian company, why are your prices in US Dollars?

Skipping A Box

• Monthly Theme Reveals
• How do I skip a box?
• I skipped a renewal and have changed my mind. How can I receive the box?
• I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Shipping & Tracking

• International Shipping Rates for Limited Edition ALR Box
• International Tracking
• International Shipping Rates
• Do you ship to my country?
• How much is shipping to my country?
• For which Countries do you offer Tracking?
See all 19 articles

I Just Received My Box!

• My box is missing an item!
• One of my items arrived damaged!
• Replacement Policy
• What if I receive the same book in another subscription box service?
• Refund/Return Policy

Cancelling Your Subscription

• How do I Cancel my Subscription?
• When do I need to cancel to ensure I am not billed again for the next month?
• I cancelled my subscription but I was still shipped a box. Why?
• I had to cancel my subscription in the past, but I wish to join again. Am I able to do this?
• I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

Review, Vendor & Media Inquiries

• I'm an author! How can I get my book in your box?
• I'm a business selling items that would be a good fit in your boxes! How do I get my items into a crate?
• I have a YouTube channel/blog. Will you send me a free box in exchange for a review?
• I would like to run a giveaway on my blog/website. Are you able to donate one of your boxes?
• I would like to interview you for my blog/school project etc. Are you interested?